Help centre

accounts

• If you cannot sign in Most sign-in problems are one of three things, and they are quickest to settle in this order. Work through these Wrong address. If you regi…
• Setting up and verifying your account An account exists so that orders, licences and support history belong to someone verifiable. It is not a brokerage account and it does not h…
• Your details, notifications and closure You control most of what we hold about you, and the parts that matter for records are explained here. Editing your own information Name, ema…

payments

• How orders are paid and confirmed An order is a request for a specific licence package or subscription period. Nothing is issued until payment is confirmed by us, not merely…
• Invoices, receipts and keeping records Every confirmed order has a document attached to it, and you should keep it with your own trading records. What you receive Order confirmat…

robots-and-licences

• How a robot licence works An Expert Advisor licence is a permission to run one of our robots under defined conditions. It is not a copy of the software that you may p…
• How robot downloads work Robot files are not hosted at a public address. Each download is produced on request and the link stops working shortly afterwards. The rule…
• If a licence shows as inactive A licence can stop being accepted for ordinary reasons, and it is worth working through them in order before writing to us. Check these firs…
• Moving a licence to another computer Licences are machine-bound, so changing computers, adding a virtual private server or reinstalling your operating system is treated as a new…

security

• Keeping your account and platform access secure Two separate sets of credentials protect you, and they fail differently. Your account with us Use a password that is not used anywhere else…
• Reporting a message that impersonates us Messages that borrow the name of a trading company are common, and the pattern is usually recognisable once you know what to look for. Likel…
• We never ask for your broker trading password This is an absolute rule, and it is the single easiest way to identify a fraud attempting to use our name. The rule We never request a trad…

signals

• How signals are published and recorded Signal delivery is a later release. This article states the rules we intend to be held to, so that the standard is known before any subscrip…

tools

• Using the trading calculators The calculators are free and open: no account, no login and no card. They exist because sizing and risk arithmetic is the part of trading mo…
• Why a calculator result differs from your platform A small difference between our figures and the number your terminal shows is normal. Larger differences usually trace back to one of these.…