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Help centre · robots-and-licences

How robot downloads work

Robot files are not hosted at a public address. Each download is produced on request and the link stops working shortly afterwards.

The rules around a download

  • Signed and short-lived. The link you are given carries a signature and expires within a couple of minutes. If it lapses before you finish, request it again.
  • Checked at request time. The server confirms your session, that the licence is valid and that the file you are asking for belongs to it before producing anything.
  • Every fetch is recorded. Each download is logged against your licence with the version taken, which is the record we use if a question about distribution ever arises.
  • Binaries stay off the web. The archive is stored outside the public folder and streamed to you, so no directory listing and no guessed URL can reach it.

What is in the archive

The compiled robot for the platform you bought, the version notes, and the installation steps. Archives never contain API keys, database credentials or signing material. If a file you received appears to contain any secret, do not open it on a working machine; report it to us immediately so we can revoke and reissue.

Store the archive somewhere you control. Do not email it to another person, upload it to a file-sharing service or post it anywhere, including in a private group.

Still stuck?

Send the exact message you see, the platform you are on and what you were doing. Support answers by email. Never send your broker trading password — we do not ask for it and we will not use it.

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