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Help centre · robots-and-licences

Moving a licence to another computer

Licences are machine-bound, so changing computers, adding a virtual private server or reinstalling your operating system is treated as a new activation rather than a free transfer.

How to plan the move

  • Check your remaining activations on the licence record for your order before you reformat anything. Reactivating after the ceiling is reached is the slow path.
  • Retire the old machine first where you can. Remove the robot from the terminal on the machine you are leaving and let us know it is no longer in use there.
  • Match the trading environment. Record the broker server and the MT account number you intend to run on. A new activation on a different broker server may need to be rebinding rather than reuse.
  • Keep your settings. Save your parameter file or write down every input value. Defaults in an updated build are not always the values you chose.

Requests

If you have run out of activations because a machine failed, tell us what happened and send the licence key. We can release a binding on request; we do not treat a replacement device as a new sale.

A licence may not be moved onto a computer that a third party uses in order to run the robot for them. Licence scope is set out in the terms.

Still stuck?

Send the exact message you see, the platform you are on and what you were doing. Support answers by email. Never send your broker trading password — we do not ask for it and we will not use it.

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