You control most of what we hold about you, and the parts that matter for records are explained here.
Editing your own information
Name, email address, timezone and password can be changed from your profile. Timezone matters more than it looks: order and licence timestamps are stored in UTC and displayed in the timezone on your account, so an inconsistent record usually turns out to be a timezone difference rather than a wrong entry.
What we keep after you ask us to delete it
- Order, invoice and licence records are retained because they evidence a transaction and the permissions granted under it.
- Support correspondence is retained for a limited period so that an old case can be reopened accurately.
- Marketing consent, where given, is removed on request and is never assumed.
Closing an account
Ask us in writing from the address on the account. Closing removes sign-in access and cancels any renewal. It does not retroactively extend a licence period already paid for, and it does not delete the transaction record, which is kept for accounting purposes.