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Help centre · accounts

Setting up and verifying your account

An account exists so that orders, licences and support history belong to someone verifiable. It is not a brokerage account and it does not hold funds.

What we ask for at registration

  • Your name and a working email address.
  • A password of your choosing, which is stored only as a one-way hash.
  • Confirmation that you can read the email we send, because the address is how we reach you about an order.

Until the address is confirmed, an account can browse the public site but cannot hold a licence. Order support and licence issuance both require a verified address.

What an account is not

We do not hold client money, so an account has no balance, no deposit function and no withdrawal function. Money for a licence or a subscription is paid to us against an order; trading capital stays with your own broker and is never sent to us.

If your email address changes, tell us before the old one stops working, because order history and licence records are keyed to it.

Still stuck?

Send the exact message you see, the platform you are on and what you were doing. Support answers by email. Never send your broker trading password — we do not ask for it and we will not use it.

Contact support

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