Most sign-in problems are one of three things, and they are quickest to settle in this order.
Work through these
- Wrong address. If you registered with one email and are trying another, the account will not be found. Try each address you may have used.
- Forgotten password. Use the reset link. It is sent to the address on the account and expires after a short time, so complete it in the same session.
- Unverified address. If registration mail was never confirmed, finish verification first. You can ask for a fresh link.
Repeated failures from the same address may pause sign-in attempts for a short while. Wait, then retry once rather than submitting again and again.
If the reset mail does not arrive
Check the spam folder and any promotions or bulk filter. If it is still absent, contact us from the address on the account and describe what you tried. We will confirm the identity of the requester from the account and order history before resetting anything manually.
We will never resolve a sign-in problem by asking for your broker trading password, and nobody acting for us is allowed to request it.