This is an absolute rule, and it is the single easiest way to identify a fraud attempting to use our name.
The rule
- We never request a trading password. Not in a form, not by email, not in a support ticket, not over a call, and not to "verify" or "activate" anything.
- We never ask you to send it in a private message to a staff account, an administrator or a group moderator.
- We do not store it. There is no field for it, so no answer we give can contain it.
The only credential ever relevant
Where a genuine verification of a third-party result is required, the only access used is a read-only investor password. It lets a terminal display activity but cannot place, modify or close an order. Even that is requested only for a specific verification, is never used as a login to anything on our site, and is not retained once the check is finished.
If someone asks anyway
Stop, change your trading password with the broker immediately, and report it to us and to your broker. Anyone claiming that a licence, refund or signal access depends on handing over a trading password is not dealing with us.