Messages that borrow the name of a trading company are common, and the pattern is usually recognisable once you know what to look for.
Likely warning signs
- A request for your broker trading password, or for payment to an account that is not the one on our invoice.
- Promises of a fixed return, a "confirmed" move, or pressure to act before a deadline.
- An address that resembles ours with one character changed, or a free mail account presented as official support.
- A "recovery" service offering to reclaim losses for an upfront fee.
What to do
- Do not click links or reply. Reply confirms that the address is live.
- Send us the message, including the full header if you can, through the contact form. Describe what was asked for.
- Report it to your broker if trading credentials were requested, and change them.
- If money has been paid to someone using our name, tell your bank or card issuer immediately and ask them to recall it.
We will not ask you to move a deposit to a "safe" account, and we will not contact you first about a refund using an unlisted number. Verification is done from the order record, not from a link in a message.