Every confirmed order has a document attached to it, and you should keep it with your own trading records.
What you receive
- Order confirmation listing the item, quantity, unit price, any discount and the total.
- Invoice carrying the order reference and the billing details you supplied at the time.
- Payment record showing when the payment was confirmed and by which method, without storing any card data on our side.
Why this matters for a licence
The invoice is the document that shows which package was bought, and therefore how many activations and which symbols the licence allows. A dispute about what a licence should cover is settled from that record. If you bought as a gift or on behalf of a company, the licence still belongs to the account it was issued to.
Corrections
If a name, address or reference on an invoice is wrong, ask for a corrected copy promptly. We reissue rather than edit a document that evidences a completed transaction.