An order is a request for a specific licence package or subscription period. Nothing is issued until payment is confirmed by us, not merely claimed by you.
The sequence
- Order placed. You receive a reference number and the itemised total. This is an offer, not yet a licence.
- Payment made. Card payments are taken through the payment provider's hosted checkout. Bank transfer instructions, where offered, name our own account details only.
- Confirmation. When we can match the money to the order, the status moves to approved. Only an approved order can create a licence.
- Issuance. Licence keys and download access become available against your account. A licence that has not reached this stage is not yet usable, however the payment looks on your statement.
If a payment fails or looks wrong
Tell us the order reference and the amount, date and method. Do not send screenshots that expose a full card number. Transfers that do not quote the reference can sit unmatched, which delays issuance, so include it in the payment description.
Amounts shown on this site are what we charge; your bank or card issuer may apply its own currency conversion, and that charge is theirs, not ours.